The Never Ending Story

The Never Ending Story

Bots are changing the market research landscape, in the way we think about what questions can be asked, of whom, and how often. Tracking studies are often the cornerstone of large insights departments – critical to measuring how a brand is performing in relation to...
The Seven Benefits of Chat-Based Research

The Seven Benefits of Chat-Based Research

As an agency that specialises in chat and voice-based research, a key question we come across is when to use chat and when to use voice. In this post we will outline what we see as the key benefits of chat-based research as compared to voice, as well as compared to...
Voice-first market research is here

Voice-first market research is here

Six reasons why the Google Assistant might be a useful tool in your toolkit Here are two things you should know about me: Firstly, I have been a qualitative researcher for 25 years and much of this time I’ve spent sitting at people’s kitchen benches,...